Shipping policy

Shipping & Delivery

All Haven Scent products are prepared and dispatched from Pretoria, South Africa.

Processing Time

Orders are processed within 1–3 business days.

During high-demand drops (e.g., Founders Batch), processing may take slightly longer.

Delivery Times

Gauteng: 1–3 business days

Rest of South Africa: 2–5 business days

Shipping Fees

Shipping costs are calculated at checkout.

Tracking

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp.

Delays

While we work with trusted couriers, Haven Scent is not responsible for delays caused by courier services.